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Why won't my phone's web browser work?

I have a Razr V3c with a web browser on it and my service provider is Cricket. I am paying for web service on my phone.Usually, when I open the browser, it refuses to connect, even when I'm home (I always have at least 3 bars on my signal at home). When I open my browser, I'm supposed to see thre blue bars with a weird icon near my signal to indicate that the phone is communicating with the network to transfer data, but I don't see those at all when it won't connect to the Internet.

You would have to contact your wireless carrier

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